Overview

This report tracks keyword searches from your Content Library as well as any keyword searches from add-ons such as Responsive LookUp, Slack, and Google Chat.

The search terms data is retained from around October 2019.

Working with the Content Search Terms report

• You can view the search criteria, keyword hits, content count, where the search was performed, who performed the search, the search date, and the actions taken after the search.
  

• The Filter icon indicates that there are additional filters applied to the results. When you export the report, you can see them in the Additional Filters column of the spreadsheet.
  

• Click the Expand icon next to the keyword hits to see a list of the keywords that were used to find the item.

  • The following are valid Searched In locations:

    • Answer Library

    • Document Library

    • Projects

    • Section Templates

    • Recommendation

    • Content Library

    • Moderation (Content Library)

    • Review (Content Library)

    • Translation (Content Library)

    • Trash (Content Library)

    • Archive (Content Library)

    • View Similar (Content Library)

    • External API

    • Responsive for Chrome

    • LookUp for Microsoft Office

    • Microsoft Teams

    • Partner Company

  • The following are valid Content Types locations:

    • All

    • Q&A pairs

    • Documents

    • Section Templates

    • Catalogs

• Click the avatar of the person who performed the search to see their name, email address, role and job title. Click the Send Message icon to send them an email.

• Click Copy, Apply or Override for a link to the content affected by the action. You can click the link to see the content in a new browser window.

Filtering and exporting the Content Search Terms report

1. Click Filter from the top navigation bar and enter your criteria.
   
   

2. Click Apply. The results will be shown with the filter. The Content Search Terms report will be displayed with the filter criteria highlighted, and the total number of results. Click the X to remove the filter.

3. To export the report, click Export from the header to download the .xlsx to your computer.