Overview

The Responsive AI prioritizes readability and narrative flow over preserving the original formatting of Content Library content when you are asking a question or responding in a project. This ensures that generated responses are consistent, easy to understand, and appropriately structured for the context in which they are used.

Key behavior

• The AI does not automatically inherit formatting or styling (such as bold, italics, or structure) from Content Library entries.

• The AI determines formatting dynamically based on:

  • Clarity

  • Length of response

  • Context of the question

• If content is marked as verbatim, the AI preserves it exactly as written, including formatting.

Formatting optimization

To improve usability and readability, the AI may:

• Break long responses into sections with headings and subheadings

• Use bullet points for clarity in complex answers

• Keep short responses concise and minimally formatted

Feature functionality

Control formatting using instructions

While the AI does not automatically preserve Content Library formatting, you can influence how responses are structured by providing explicit instructions.

You can set organization-level instructions:

1. Navigate to Organization Settings.

2. Expand the Responsive AI menu.

3. Open Preferences.

4. Enter formatting guidance in the AI instructions field (for example, “Use bullet points for lists and italicize author names”).

5. Save your changes.

These instructions apply across all AI-generated responses in your organization. However, if you are using AI Draft and provide instructions for it, the AI Draft instructions will override the ones set in Organization Settings (although the AI may make mistakes).

You can set section-level instructions in AI Draft:

1. Open a project and navigate to the desired section or sections.

2. Launch AI Draft.

3. In the AI Instructions field, enter specific formatting instructions (for example, “Format the response with headings and bullet points”).

4. When you have finished, click Generate Answers.

The instructions you provide here will override the ones in Organization Settings, although the AI can make mistakes.

Best practices for formatting control

• Use clear, explicit instructions (for example, “Use bullet points” instead of “format nicely”).

• You may want to use AI Draft on fewer sections at the same time so you can provide different instructions for each of them.

• Test and refine instructions to achieve consistent output.
  

Important considerations

• The AI cannot currently be instructed to retain Content Library formatting automatically.

• Conflicting instructions may produce inconsistent results because:

  • Large Language Models (LLMs) interpret multiple inputs probabilistically

  • Instruction priority (section vs. organization) is not always guaranteed
    

Related Articles

• AI Draft Overview

• Using Ask