Troubleshooting

File Mapping Agent keeps loading indefinitely

If the File Mapping Agent remains in a Processing state indefinitely or the File Mapping section displays a continuous loading indicator after you reopen the Project, try the following:

If you're uploading an Excel file

This issue can occur when the workbook contains a large number of empty rows or columns beyond the populated data range. The File Mapping Agent continues processing these empty cells, preventing the mapping process from completing.

To resolve the issue:

1. Open the source Excel file.

2. Delete the unnecessary empty rows below the last populated row.

3. Delete the unnecessary empty columns to the right of the last populated column.

4. Save the file.

5. Re-upload the cleaned file to the Guided Project.

If the issue persists:

Try uploading the document in a different supported file format (for example, upload the Word version instead of the PDF, or vice versa) to determine whether the issue is specific to the original file format.

If the problem continues after trying the above steps, contact Responsive Support.