Troubleshooting Guided Projects

Troubleshooting Guided Projects

1. The File Mapping Agent keeps loading indefinitely

Symptoms

The File Mapping Agent remains in a Processing state indefinitely, or the File Mapping section displays a continuous loading indicator after you reopen the Project.

If you're uploading an Excel file

Cause

This issue can occur when the workbook contains a large number of empty rows or columns beyond the populated data range. The File Mapping Agent continues processing these empty cells, preventing the mapping process from completing.

Resolution

1. Open the source Excel file.

2. Delete the unnecessary empty rows below the last populated row.

3. Delete the unnecessary empty columns to the right of the last populated column.

4. Save the file.

5. Re-upload the cleaned file to the Guided Project.

6. (Optional) If the problem continues, try uploading the document in a different supported file format (for example, upload the Word version instead of the PDF, or vice versa) to determine whether the issue is specific to the original file format.

If the the issue persists after trying the above steps, contact Support at support@responsive.io.