Marking Q&A pairs as verbatim

Overview

Responsive AI uses your Content Library to generate tailored outputs using natural language generation, which inherently involves rephrasing and synthesis. However, you can mark Q&A pairs as verbatim to ensure certain content types (such as legal or regulatory text, compliance statements, and technical specifications) are preserved verbatim to preserve accuracy, legal compliance, and brand integrity.

This ensures that critical content is not altered and accuracy is preserved without sacrificing AI efficiency.

• The Verbatim icon appears as a badge next to verbatim sources as a visual indicator.

• Multiple sources are separated for easy readability.

Notes:

• Verbatim content will be generated by Responsive AI exactly as saved in the Content Library. It is possible for users to modify it by clicking the AI Grammar button after the initial generation.

• The AI Grammar button cannot be disabled for Verbatim content currently. Please contact your Product team to determine the best approach if necessary.

Permissions

Only users with the Edit My permission, or owners of the Q&A pair, can mark content as verbatim.

Marking Q&A pairs as verbatim

You can mark Q&A pairs as verbatim during creation, or mark existing pairs as verbatim either individually or in bulk.

Marking new Q&A pairs as verbatim

1. Go to the Library page of the Content Library, then click +New and select Q&A.

2. Turn on the Verbatim toggle.

3. Click Submit or Submit and Add Another.

Marking existing Q&A pairs as verbatim

1. Go to the Library page of the Content Library and locate the Q&A pair you want to mark as verbatim.

2. Click the Verbatim icon.
   Note: Click the Verbatim icon to toggle the option on; the icon turns red to indicate the content has been marked. Click it again to unmark it.

Marking Q&A pairs as verbatim in bulk

1. Go to the Library page of the Content Library and locate the Q&A pair you want to mark as verbatim.

2. Check the boxes associated with the Q&A pairs, or check the Select box to select all pairs, then click Verbatim in the Bulk Options section.

3. Click the Mark as verbatim radio button, then click Submit.

Unmarking Q&A pairs as verbatim

• To unmark a single Q&A pair, click the Verbatim icon on the Q&A card.

• To unmark Q&A pairs in bulk:

  1. Check the boxes associated with the Q&A pairs, or check the Select box to select all pairs, then click Verbatim in the Bulk Options section.

  2. Click the Mark as verbatim radio button, then click Submit.

Filtering content by verbatim status

You can use the Advance Filter to filter Q&A pairs in the Content Library by verbatim status. The Verbatim filter includes three options:

• Include: Displays only Q&A pairs marked as verbatim.

• Exclude: Displays only Q&A pairs that are not marked as verbatim.

• Any: Displays all Q&A pairs, regardless of verbatim status (this is the default).
  Note: The Verbatim filter automatically resets to the default (Any) when you navigate away from the page.