Responding to a Clarification

Overview

Should additional information be required to process a Request Project, responders, vendors, or reviewers may submit a formal clarification to the issuer. The issuer is responsible for reviewing the request, supplying the necessary details, and formally submitting the response to ensure the evaluation process proceeds without interruption.

How to respond to vendor clarifications

When a responder or vendor submits a clarification request, the issuer receives an email and an in-app notification.

Issuers can review the clarification request from any of the following locations:

1. Vendor Communications page:

   1. Open the desired Request Project. 

   2. Click Vendor Communications from the left menu.

   3. Select Clarification > Unanswered

   4. Select the required question and click Reply to Clarification placeholder.

   5. Enter your response and click Send.

2. Notification email:

   1. Open the notification email.

   2. Click View Clarification

   3. The Vendor Communications page appears. By default the Clarification tab opens displaying the Unanswered questions.

   4. Select the required question and click Reply to Clarification placeholder.

   5. Enter your response and click Send.

3. In-app notification center:

   1. Click the notification icon. The list of notifications appears.

   2. Select the required notification. The email notification preview window appears.

   3.  Click View Clarification.

   4. The Vendor Communications page appears. By default the Clarification tab opens displaying the Unanswered questions.

   5. Select the required question and click Reply to Clarification placeholder.

   6. Enter your response and click Send.

4. Questionnaire page:

   1. Open the desired Request Project.

   2. Click Questionnaire from the left menu.

   3. Click and open a question.

   4. Click the Vendor Communications icon (). The vendor communications window appears.

      Note: The vendor communications icon is available for every individual question. 

5. Select the Clarifications tab from the top.

6. Click Reply to Clarification placeholder and enter your response.

7. Click Send.

Best Practices

• Read the clarification carefully before responding.

• Provide complete and accurate information to avoid additional clarification requests.

• Include all requested supporting documents before submitting your response.

• Review your response before submission to ensure all requested information has been provided.