Troubleshooting import and export issues

Problems with exporting files back to the source

An error message displays when the source file has been edited and the changes have not been saved.

Whenever you click the Edit button in the file configuration, the file’s status changes to Draft and drafts cannot be exported.

1. Review the file and decide if you want to keep the changes or if you want to use the original file as it was.

2. Do one of the following:

   • If you want to keep the changes:

     1. Select Menu > View Import Configuration. The file configuration page appears.

     2. Click Import. The Configuration Details pop-up appears.

     3. Select the Merge changes with existing sections and questions radio button to preserve content already in the project, or the Create new sections and questions (Existing sections and questions will be deleted) to clear content in the project.

     4. Click Import.

     5. Export your project as usual.

   • If you do not want to keep the changes:

     1. Select Menu > View Import Configuration.

     2. Click the Revert Config button (counterclockwise arrow), then export your project as usual.

Binary or multiple choice answers appear duplicated on export

If binary or multiple choice answers appear twice in the exported document, it is typically caused by one of the following:

• An answer field has been mapped more than once.

• A table cell containing an answer has not been marked correctly.

To resolve the issue:

• Review the mapping and ensure each answer field is mapped only once.

• For tables, use Mark Table as Answer to prevent the table from being exported twice.

• After completing the mapping, scroll through the entire document to verify there are no overlapping answer fields before exporting.

Saved answers appear in the wrong cell on export

If saved answers appear in the wrong cells upon export, it is typically because the Answer column was incorrectly mapped. To resolve the issue:

1. Open the project and go to View Import Configuration.

2. Locate the sheet and review the Answer column mapping.

3. Update the mapping to the correct column where answers should appear in the exported file.

4. Reimport the configuration and perform the export again.

If you require an immediate fix, use the manual workaround of copying and pasting the answers into the correct column in the exported file.