Trobleshooting

Responsive Academy Video Playback Issues

If Responsive Academy videos fail to load or display a playback error, the issue is most likely caused by your organization's firewall or security policies blocking Vimeo, which Responsive Academy uses to host course videos.

Symptoms

You may experience one or more of the following:

• Course videos fail to load or display a playback error.

• Other Responsive Academy pages load normally, but video content is unavailable.

• Only video-based lessons are affected.

Cause

Responsive Academy hosts its videos on Vimeo. If your organization's firewall or network security policies block Vimeo or its content delivery network (CDN) domains, Academy videos cannot be streamed.

Resolution

To resolve the issue:

1. Contact your organization's IT or network security team.

2. Request that Vimeo and its associated CDN domains be whitelisted or allowed through your corporate firewall.

3. After the changes are applied, refresh the page and try playing the video again.

   Note: Clearing your browser cache or switching browsers may help with other Responsive Academy issues, but it will not resolve a firewall restriction. If you're unsure whether Vimeo is blocked, try accessing vimeo.com directly. If the site is inaccessible, your IT team will need to whitelist it before Responsive Academy videos can play.