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Resetting the used count in the Content Library

Updated 8 days ago

Overview

When you apply answers from the Content Library Recommendation to a question, the application tracks how many times it has been used. These counts can be reset in the Content Library.

Note: When two Q&A pairs are merged, the Used Count is updated only for the primary Q&A pair. Once they are merged refer to the primary Q&A pair for the updated Used Count.

Use case: You need to reset the used count after you modify a response, or you want to track the used count over a certain time cycle.

Resetting the used count

  1. Do one of the following:

    • Click the three-dot Menu and select Properties, then click the number next to the Used Count field.
      uc_1.png

    • Click the Used Count icon on the content card.
      uc_2.png

  2. Click Reset on the Used History window.

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