Overview

Tags can be created in the Organization Settings which can be leveraged to tag content stored in the Library.

Creating tags in Organization Settings

1. Go to Organization Settings > Content Library > Tags and click Create New.
   

2. Enter a name for the tag, select the primary business unit (BU) if enabled for your company, and select the background and foreground color.
   Note:
   Maximum character limit of 100 for an individual tag.
   Tags cannot be created with the special characters "<”  or “>".

3. To add a hierarchical tag, you can select the parent tag from the Nest Tag dropdown.
   

4. Click Create. A success message will be displayed and the newly created tag displays in the list.

   • You can use this tag to tag contents from the answer library.

   • If a BU is specified, the tags will be available only for that specific BU.

Create multiple tags (via import or upload)

Responsive does not currently support creating multiple tags at once directly from the Organization Settings UI. However, you can create tags in bulk using Excel-based upload or import workflows.

• When uploading Q&A pairs from a file (Content Library → New → Q&As from File), add the tags you want to create in the Tags column of the Excel file (this works for both the Responsive standard template and custom templates).

• When importing content updates (Content Library → Tools → Import Updates), add the tags in the Tags column of the Excel file.

Note:

• Use a semicolon (;) to separate multiple tags

  Example: Security; Compliance; RFP

• During upload, existing tags are applied to the content, and any new (non-existent) tags are automatically created and applied.