Overview

Contact support@responsive.io to access this feature or request enablement.

The Manage Alias feature allows administrators to add alternate email addresses for a user, making it easier for users to continue accessing the platform even if their primary email changes. This is especially useful for organizations where users may move between companies, contracts, or roles but need to maintain access to their account history and data. You can add up to three additional (alias) email addresses to user accounts.

• An email alias is a forwarding email address that can send and receive messages like a normal email while linked to a primary email account.
• You can choose which email you want to set as the primary when creating aliases.
• Users can login using their alias email, and the avatar displayed in My Account is the one associated with the primary email.

You have changed roles or transferred to a partner company, but still need access to your previous information and receive notifications through a new email without any disruption.

Adding alias emails

1. Go to Organization Settings > Users > Manage Users and click on the user you want to update.
2. Click Manage Alias, enter the alias email address, and click Add.
3. To make the alias email as primary, select the Set as Primary check box.
4. To delete the alias email, click the Delete icon.