Enabling sign up restrictions by email domain

Overview

The easiest way to control who has access to your Responsive instance is to limit it to your company’s specific email domain. This restriction provides another layer of security by only allowing users in the system with company domains.

Enabling sign up restrictions by email domain

1. Go to Organization Settings > My Organization > Security. The Login Settings tab opens by default.

2. Turn on the Domain Restrictions toggle.

3. Enter the domains you want to allow invitations to be sent to.
   Note: Domains are only the information behind the @ symbol.

4. Click Save.

Troubleshooting

Why am I getting an "Invalid User" error when trying to add a new user to Responsive?

The "Invalid User" error typically occurs when Domain Restriction is enabled in your Organization Settings, but no allowed domains have been configured in the list. When the toggle is ON and the list is empty, the system blocks all new user invitations because no domain has been authorized.

To resolve this, a Super Admin must:

1. Go to Organization Settings > My Organization > Security.

2. Locate the Domain Restriction section.

3. Option A: If you want to restrict access, enter the allowed email domains (e.g., yourcompany.com) in the text field and click Save.

4. Option B: If you do not want to restrict access by domain, turn the Domain Restriction toggle OFF and click Save.

Once updated, you will be able to add new users without the error.