Applying Answers from the Recommendation Engine

Overview

When answering questions, the Recommendation Engine automatically finds likely answers based on your historical answers. If you see an appropriate recommendation, you can apply that answer to the selected question. To learn more about the Recommendation Engine and other ways to answer questions in a Project, review the Academy Course on Answering Questions.

Select the applicable tab for your edition of Responsive.

• Applying Responses from the Recommendation Engine

  1. Select a question. The Recommendation Engine will automatically display suggested responses in the right-hand pane. The keywords that triggered the selection of that potential answer are highlighted.
     
     
     
  2. Scroll through each recommendation until the appropriate answer is found. Additionally, you can use Advanced Search or apply filters to filter through the results.
     
  3. To select a response, hover over it and click the Apply Answer button (i.e. arrow icon).
     
     
     If you want the recommended answer to be used instead of the one already in the answer, select the down arrow and click Override.
     
     
     Click the Copy icon to copy and paste the recommended answer into the answer field.
     
     
     
  4. The applied answer will appear in the Response field for the question. It can be edited as needed.
     
     

  Note: To capture the used count, Apply Answer, Override Answer, or Copy buttons from the Recommendation Engine must be used when applying answers.

• Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

  Applying Responses from the Recommendation Engine

  1. Select a question. The Recommendation Engine will automatically display suggested responses in the right-hand pane. The keywords that triggered the selection of that potential answer are highlighted.
     
     
     
  2. Scroll through each recommendation until the appropriate answer is found. Additionally, you can use Advanced Search or apply filters to filter through the results.
     
     To select a response, click the Apply Answer button (i.e. arrow icon).
     
     
     
     
  3. The applied answer will appear in the Response field for the question. It can be edited as needed.
     
     

  Note: To capture the used count, Apply Answer, Override Answer, or Copy buttons from the Recommendation Engine must be used when applying answers.