Why are my new Q&A pairs not saving to the Content Library?

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• There are a few reasons why Q&A pairs may not appear in the Content Library:

  • Content Library moderation is turned on, and your content is in moderation, pending review. See Setting Up and Using Content Library Moderation for more information.
  • The save options for the Content Library have been turned off at the instance level, project level, or question level. See Saving Q&A Content to the Content Library from Projects for more information.
  • The project that the Q&A pairs are in has not yet been marked complete.

• Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

  There are a few reasons why Q&A pairs may not appear in the Content Library:

  • Content Library moderation is turned on, and your content is in moderation, pending review. See Setting Up and Using Content Library Moderation for more information.
  • The save options for the Content Library have been turned off at the instance level, project level, or question level. See Saving Q&A Content to the Content Library from Projects for more information.
  • The project that the Q&A pairs are in has not yet been marked complete.