Applying Star Ratings

Overview

Star ratings help prioritize the order of question and answer recommendations (Q&A pairs) and content while responding to questionnaires. They optimize content in the Content Library, ensuring strong recommendations are presented first and reducing/removing weak recommendations. Star ratings can be updated by editing Q&A pairs in the Recommendation Engine at the question level, and within the Content Library.
For more information on Star Ratings and other ways you can improve your recommendations, review the Academy Course on Improving Search Results and Recommendations.

To assign greater favorability to questions and answers in the Recommendation Engine, or to devalue questions and answers so they are not available via the default Recommendation Engine. However, users can still find 0 star rating content via search.

Permissions

Only Admins and Content Owners can edit star ratings.

Select the applicable tab for your edition of Responsive.

• Applying Star Ratings to Q&A Pairs in a Project

  1. Go to the Section List within a project and select a question. The Recommendation Engine appears to the right.
  2. Hover over a Q&A pair and select the Options menu, then click Edit.
  3. Expand the Metadata section and click on the star rating to apply it, then click Save.

  Applying Star Ratings to Content in the Content Library

  Rate Individual Content

  1. Click on the star rating in the content card to edit the rating. Alternatively, you can click the Edit icon next to the content you want to apply the star rating to.
     
  2. Expand the Metadata section and click on the star rating to apply it, then click Save.
     

  Bulk Rate Content

  1. Click the checkboxes in front of the content you want to apply the star rating to (or click Select All); then click More > Other Bulk Options.
     
  2. Scroll down to the Privacy, Usage and Review section, click the Star Rating box, and click on the star rating to apply it; then click Save.

  Check out the Responsive Academy course "Editing Individual Q&A Pairs in the Content Library" to keep learning!

• Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

  Applying Star Ratings to Q&A Pairs from a Project

  To rate Q&A pairs while providing responses from within a project, follow the steps below:

  1. Go to the Section List within a project and select a question. The Recommendation Engine will appear to the right.
  2. Hover over a Q&A pair and select the Options button, then click Edit.
  3. At the bottom of the window, click on the star rating to apply it to the Q&A pair, then click Save.

   

  Applying Star Ratings to Content in the Library

  To rate content within the Library, follow the steps below:

  1. Click on the star rating in the content card to edit the rating. Alternatively, you can the Edit icon next to the content you want to apply the star rating to.
     
  2. Expand the Metadata section and click on the star rating to apply it, then click Save.
     

  To bulk rate content:

  1. Click the checkboxes in front of the content you want to apply the star rating to (or click Select All); then click More > Other Bulk Options.
     
  2. Scroll down to the Privacy, Usage and Review section, click the Star Rating box, and click on the star rating to apply it; then click Save.

  Check out the Responsive Academy course "Editing Individual Q&A Pairs in the Content Library" to keep learning!