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Using the Responsive Standard Template to Import Content

Overview

Users can use our standard template to format their historical data prior to uploading content directly to the Answer Library or Content Library.

The standard template is available for download in Excel format.

Select the applicable tab for your edition of Responsive.

  • Using the Standard Template to Import Content

    1. Navigate to the Content Library and click + Add Content. Select Import File from the menu. The Upload Document page appears.
    2. Under Upload Standard Templates pane, click the link to download the template.
    3. Complete the spreadsheet as required (see the Formatting Requirements and Notes section below), then import it into Responsive.

    Formatting Requirements and Notes

    There are two required fields that must be populated during the Standard Template import process:

    • Question
    • Answers

    The standard template provides the flexibility to set many attributes for your Q&A pairs including owners, review cycles, tags, star ratings, and more. Some values require a specific format.

    Values Formatting Requirement and Notes
    Adding Multiple Owners Use the email address associated with the user's account. All owner emails must be separated by a semicolon (;) with no spaces in between.
    Alternative Questions Must be open text fields.
    Tags All tags must be separated by a semicolon (;) as the delimiter. Tags do not need to be created in the system prior to importing via this upload.
    Last Updated Date Date format options: 2022-12-31 or 12/31/2022.
    Next Review Date Date can be in a variety of formats but must include the day, month and year (see above for examples).
    Owners Enter the email address associated with the user's account. The user status can be pending verification. Do not reference the owner by their name; you must use their email address.
    Collection All collections must be separated by a semicolon (;) with no spaces in between.
    Moderators Use the email address associated with the user's account. Multiple moderators can be specified, separated by a space as the delimiter. There must not be a new line separating the values.
    View/Edit Privacy

    The value is Everyone by default. To customize privacy settings, enter the user role(s) in the appropriate cell. Use a semi-colon (;) as the delimiter if you want to enter multiple values. This option allows you to set different attributes for your Q&As (such as different privacy settings based on the Q&A pair).

    Privacy can be set in bulk (applied to all Q&As) from the Configuration screen prior to import.

    Enable Answer Library Review To enable the review, select True from the drop-down. To disable the review, choose False or leave blank.
    Next Review Date Date format options: 2022-12-31 or 12/31/2022.
    Review Cycle To have review cycle set to the default settings, use Default. To customize the review cycle, enter the number of days in the cell (100, for example).
    Last Used Date Date format options: 2022-12-31 or 12/31/2022.
    Comment Must be open text field.
    Star Rating   Rating must be a numerical value between 1 and 5.
    Alert Text  Must be open text field.
    Last Updated By  Use the email address associated with the user's account.
    Flag  To enable the flag, click a cell in the Flag column and choose True from the drop-down. The default setting in the system is False.
  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

    Using the Standard Template to Import Content

    1. Navigate to the Content Library and click + Add Content. Select Import File from the menu. The Upload Document page appears.
    2. Under Upload Standard Templates pane, click the link to download the template.
    3. Complete the spreadsheet as required (see the Formatting Requirements and Notes section below), then import it into Responsive.

    Formatting Requirements and Notes

    There are two required fields that must be populated during the Standard Template import process:

    • Question
    • Answers

    The standard template provides the flexibility to set many attributes for your Q&A pairs including owners, review cycles, tags, star ratings, and more. Some values require a specific format.

    Values Formatting Requirement and Notes
    Adding Multiple Owners Use the email address associated with the user's account. All owner emails must be separated by a semicolon (;) with no spaces in between.
    Alternative Questions Must be open text fields.
    Tags All tags must be separated by a semicolon (;) as the delimiter. Tags do not need to be created in the system prior to importing via this upload.
    Last Updated Date Date format options: 2022-12-31 or 12/31/2022.
    Next Review Date Date can be in a variety of formats but must include the day, month and year (see above for examples).
    Owners Enter the email address associated with the user's account. The user status can be pending verification. Do not reference the owner by their name; you must use their email address.
    Collection All collections must be separated by a semicolon (;) with no spaces in between.
    Moderators Use the email address associated with the user's account. Multiple moderators can be specified, separated by a space as the delimiter. There must not be a new line separating the values.
    View/Edit Privacy

    The value is Everyone by default. To customize privacy settings, enter the user role(s) in the appropriate cell. Use a semi-colon (;) as the delimiter if you want to enter multiple values. This option allows you to set different attributes for your Q&As (such as different privacy settings based on the Q&A pair).

    Privacy can be set in bulk (applied to all Q&As) from the Configuration screen prior to import.

    Enable Answer Library Review To enable the review, select True from the drop-down. To disable the review, choose False or leave blank.
    Next Review Date Date format options: 2022-12-31 or 12/31/2022.
    Review Cycle To have review cycle set to the default settings, use Default. To customize the review cycle, enter the number of days in the cell (100, for example).
    Last Used Date Date format options: 2022-12-31 or 12/31/2022.
    Comment Must be open text field.
    Star Rating   Rating must be a numerical value between 1 and 5.
    Alert Text  Must be open text field.
    Last Updated By  Use the email address associated with the user's account.
    Flag  To enable the flag, click a cell in the Flag column and choose True from the drop-down. The default setting in the system is False.

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