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Using the Answer Editor

Overview

The Answer Editor allows you to edit or update Q&A pairs with additional answer fields, metadata, or privacy settings.

Select the applicable tab for your edition of Responsive.

  • Finding the Library Editor

    To access the Content Library Editor, navigate to the Content Library and click on the desired tab. Click the Edit icon associated with the content to be edited.

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    Content Editor Fields

    The Content Editor contains three main fields, each of which allows users to edit a specific part of each content. 

    Question and Answer (For Q&A Pairs)

    Screen_Shot_2020-09-03_at_8.17.32_PM.png

    • Alternate Questions: Alternate questions are typically used when you often encounter a different type of question(s) that has the same answer. Common examples of this include the question "What is your company's address?" versus "Where is your company's headquarters?"  

    • Alternate Answers: Conversely, alternate answers are different type of answer(s) that apply to the same question. Examples of this include shorter versions of long-form answers or answers that must include compliance information for specialized responses such a government, healthcare, etc.

    • Attachments: You may attach documents to your responses for a variety of reasons, including but not limited to pricing sheets, data sheets, company information, etc. 

    File Details (For Documents)

    • File Name: Indicates the document name. You can modify the document name if required.

    • File Description: Indicates a brief description about the document. 

    Section Details (For Sections)

    • Section Name: Indicates the section name.
    • Assign Parent Section: Indicates if the section is a sub-section of any other section. You can select a parent section and make this section its subsection.
    • Description or Help Text: Indicates a brief description or help text on what the section provides. 
    • Attachments: You may attach documents to your sections for a variety of reasons, including but not limited to pricing sheets, data sheets, company information, etc. 

    Catalog Details (For Catalogs)

    • Catalog Structure: You can select a new catalog structure for the catalog.
    • Catalog Name: Modify the catalog name, if required.
    • Catalog Display Name: Modify the catalog name, if required.

    Metadata (all content types)

    • Project Name: The Project Name is a critical piece of metadata that is searchable throughout your Responsive instance.
    • Section Name: The Section Name refers to the name of the section associated to the specific content being edited. Section Name is also searchable.
    • Tags: Tags are a great way to organize your content. Think of tags as a key word or phrase to help you filter your content into smaller groups in a quick and simple way. 
    • LanguageThe Translation Tool is an add-on for your Library that can translate your content into many different languages.

    Privacy, Usage and Review (all content types)

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    • Privacy: The Privacy setting allows you to set up content restrictions to different users within your Responsive instance.
    • Collections: A collection is a way to segment your Content Library. It has the ability to restrict visibility to certain Q&A pairs, documents in the document library, or sections or catalogs to only users assigned to that collection.  
    • Moderators: A Moderator is a job that is only done within the Answer Library. If enabled (must be enabled in the organization settings) a Moderator reviews any edits made to an existing Q&A pairs in the Answer Library. The Moderator will be notified by email either after an Owner makes an edit to an existing Q&A pair/Document or when a new Q&A pair/Document is created.  
    • Owners: An Owner is assigned to existing content within the Library. They are responsible for maintaining and upkeep of that content. An Owner can also be assigned to review cycles for each content. 
    • Star RatingThe star rating helps you prioritizing the order of recommendations received while responding to a questionnaire. 
    • Flags: You can enable or disable flag from a content. If the content has multiple flags then adjacent to the flag icon, an information icon will be displayed. Clicking that will indicate that this particular content has multiple flags. However, you cannot view the flags. To view the flag, you have to enable the new experience. 
    • Alert Text: Alert Text can be attached to specific content to share important information to other users, such as critical documents that need to be attached or information that needs to be frequently updated prior to that content being used.
  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

    Finding the Library Editor

    To access the Content Library Editor, navigate to the Content Library and click on the desired tab. Click the Edit icon associated with the content to be edited.

    mceclip1.png

    Content Editor Fields

    The Content Editor contains three main fields, each of which allows users to edit a specific part of each content. 

    Question and Answer (For Q&A Pairs)

    Screen_Shot_2020-09-03_at_8.17.32_PM.png

    • Alternate Questions: Alternate questions are typically used when you often encounter a different type of question(s) that has the same answer. Common examples of this include the question "What is your company's address?" versus "Where is your company's headquarters?"  

    • Alternate Answers: Conversely, alternate answers are different type of answer(s) that apply to the same question. Examples of this include shorter versions of long-form answers or answers that must include compliance information for specialized responses such a government, healthcare, etc.

    • Attachments: You may attach documents to your responses for a variety of reasons, including but not limited to pricing sheets, data sheets, company information, etc. 

    File Details (For Documents)

    • File Name: Indicates the document name. You can modify the document name if required.

    • File Description: Indicates a brief description about the document. 

    Section Details (For Sections)

    • Section Name: Indicates the section name.
    • Assign Parent Section: Indicates if the section is a sub-section of any other section. You can select a parent section and make this section its subsection.
    • Description or Help Text: Indicates a brief description or help text on what the section provides. 
    • Attachments: You may attach documents to your sections for a variety of reasons, including but not limited to pricing sheets, data sheets, company information, etc. 

    Catalog Details (For Catalogs)

    • Catalog Structure: You can select a new catalog structure for the catalog.
    • Catalog Name: Modify the catalog name, if required.
    • Catalog Display Name: Modify the catalog name, if required.

    Metadata (all content types)

    • Project Name: The Project Name is a critical piece of metadata that is searchable throughout your Responsive instance.
    • Section Name: The Section Name refers to the name of the section associated to the specific content being edited. Section Name is also searchable.
    • Tags: Tags are a great way to organize your content. Think of tags as a key word or phrase to help you filter your content into smaller groups in a quick and simple way. 
    • LanguageThe Translation Tool is an add-on for your Library that can translate your content into many different languages.

    Privacy, Usage and Review (all content types)

    Screen_Shot_2020-09-03_at_8.18.24_PM.png

    • Privacy: The Privacy setting allows you to set up content restrictions to different users within your Responsive instance.
    • Collections: A collection is a way to segment your Content Library. It has the ability to restrict visibility to certain Q&A pairs, documents in the document library, or sections or catalogs to only users assigned to that collection.  
    • Moderators: A Moderator is a job that is only done within the Answer Library. If enabled (must be enabled in the organization settings) a Moderator reviews any edits made to an existing Q&A pairs in the Answer Library. The Moderator will be notified by email either after an Owner makes an edit to an existing Q&A pair/Document or when a new Q&A pair/Document is created.  
    • Owners: An Owner is assigned to existing content within the Library. They are responsible for maintaining and upkeep of that content. An Owner can also be assigned to review cycles for each content. 
    • Star RatingThe star rating helps you prioritizing the order of recommendations received while responding to a questionnaire. 
    • Flags: You can enable or disable flag from a content. If the content has multiple flags then adjacent to the flag icon, an information icon will be displayed. Clicking that will indicate that this particular content has multiple flags. However, you cannot view the flags. To view the flag, you have to enable the new experience. 
    • Alert Text: Alert Text can be attached to specific content to share important information to other users, such as critical documents that need to be attached or information that needs to be frequently updated prior to that content being used.

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