Tracking the Time Users Spend in Responsive

Overview

The Responsive time tracking feature tracks users active time in the application. There are two different options of tracking time spent in Responsive, automatic and manual.

Tracking Time Automatically

The automatic time tracker is enabled by default and tracks the active time a user spends in the application, including scrolling.

To prevent tracking idle time, if a user navigates to another webpage or leaves their computer, after five minutes the time tracker automatically stops recording until the user returns to the application.

Tracking Time Manually

Manual time tracking can be a helpful tool for teams who want to turn the time tracker on/off for projects manually. This is often used by contractors who might be researching outside of Responsive, but still want their time to be tracked in the system. Manual time tracking only tracks the active time spent at the project level.

You must contact Support at support@responsive.io to enable manual time tracking.

Frequently Asked Questions

What does active time mean?

Clicking, typing, and scrolling are considered active time actions.

If a user is logged in to Responsive and has more than one application tab open, will the system log active time in each tab?

As soon as you switch tabs the previous window stops tracking immediately and the new tab starts.

Select the applicable tab for your edition of Responsive.

Automatically Tracking Time
1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
2. Turn on the Auto Start Timer toggle to enable it.
3. Click Save.
Manually Tracking Time

Once enabled:
1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
2. Turn on the Project Timer toggle to enable it.
3. Click Save.
4. Within a project, click the Clock icon to turn on the timer and display it at the top of the page.
1. To stop the timer, click the Stop (the red box).
  Note: Remember, idle time is included with manual time tracking. To exclude idle time, the timer must be manually paused or stopped.
2. Enter a description for the time on the Stop Time pop-up.
3. Click Save. The logged time displays in the Time tab of the project.
Reporting

You can view time tracked activities on the Application Usage and the User reports. For more information, see Reporting in Responsive for more information.

Application Usage Report

The Application Usage report displays:
- Users' active time in the application
- Total time spent in each module (such as Projects, Organization Settings, or Libraries).
To view the Application Usage report, go to Reports > Application Usage Dashboard.

You can filter the report by user, module, and timeframe.

User Report

The User report shows User Logged Time and System Tracked Time, in addition to the count of authoring/reviewing of projects, sections, and questions associated with a user. To view the User Report, go to Reports > User Report.
Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

Automatically Tracking Time
1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
2. Turn on the Auto Start Timer toggle to enable it.
3. Click Save.
4. Manually Tracking Time
  
  Once enabled:
  1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
  2. Turn on the Project Timer toggle to enable it.
  3. Click Save.
  4. Within a project, click the Clock icon to turn on the timer and display it at the top of the page.
  1. To stop the timer, click the Stop (the red box).
    Note: Remember, idle time is included with manual time tracking. To exclude idle time, the timer must be manually paused or stopped.
  2. Enter a description for the time on the Stop Time pop-up.
  3. Click Save. The logged time displays in the Time tab of the project.
  Reporting
  
  You can view time tracked activities on the Application Usage and the User reports. For more information, see Reporting in Responsive for more information.
  
  Application Usage Report
  
  The Application Usage report displays:
  - Users' active time in the application
  - Total time spent in each module (such as Projects, Organization Settings, or Libraries).
  To view the Application Usage report, go to Reports > Application Usage Dashboard.
  
  You can filter the report by user, module, and timeframe.
  
  User Report
  
  The User report shows User Logged Time and System Tracked Time, in addition to the count of authoring/reviewing of projects, sections, and questions associated with a user. To view the User Report, go to Reports > User Report.