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Tracking the time users spend in Responsive

Overview

The Responsive time tracking feature tracks users active time in the application. There are two different options of tracking time spent in Responsive, automatic and manual.

You must contact Support at support@responsive.io to enable manual time tracking.

See Time tracking FAQs for more information about time tracking and the difference between automatic and manual tracking.

Select the applicable tab for your edition of Responsive.

  • Automatically tracking time

    1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
    2. Turn on the Auto Start Timer toggle to enable it.
    3. Click Save.

    Manually tracking time

    Once enabled:

    1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
    2. Turn on the Project Timer toggle to enable it.
    3. Click Save.
    4. Within a project, click the Clock icon to turn on the timer and display it at the top of the page.
    5. To stop the timer, click Stop (the red box).
      Note: Remember, idle time is included with manual time tracking. To exclude idle time, the timer must be manually paused or stopped.
    6. Enter a description for the time on the Stop Time pop-up.
    7. Click Save. The logged time displays in the Time tab of the project.

    Reports for time tracking

    You can view time tracked activities on the Application Usage and the User reports.

    • The Application Usage report displays users' active time in the application and total time spent in each module (such as projects, Organization Settings, or the Content Library).
    • The User report shows User Logged Time and System Tracked Time, in addition to the count of authoring/reviewing of projects, sections, and questions associated with a user.

    See Reporting in Responsive for more information.

  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

    Automatically tracking time

    1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
    2. Turn on the Auto Start Timer toggle to enable it.
    3. Click Save.

    Manually tracking time

    Once enabled:

    1. Go to Organization Settings > Response Projects > Preferences > Others, then scroll down to Project Timer and click Configure.
    2. Turn on the Project Timer toggle to enable it.
    3. Click Save.
    4. Within a project, click the Clock icon to turn on the timer and display it at the top of the page.
    5. To stop the timer, click Stop (the red box).
      Note: Remember, idle time is included with manual time tracking. To exclude idle time, the timer must be manually paused or stopped.
    6. Enter a description for the time on the Stop Time pop-up.
    7. Click Save. The logged time displays in the Time tab of the project.

    Reports for time tracking

    You can view time tracked activities on the Application Usage and the User reports.

    • The Application Usage report displays users' active time in the application and total time spent in each module (such as projects, Organization Settings, or the Content Library).
    • The User report shows User Logged Time and System Tracked Time, in addition to the count of authoring/reviewing of projects, sections, and questions associated with a user.

    See Reporting in Responsive for more information.

 

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