Start Guide | Content Owner - Content Library

Overview

In the Content Library, owner(s) can be assigned to content so they can review content and ensure it is current and accurate on a cyclical basis.

• The owner review process can be set in the Organization Settings, at the individual content level, and in bulk for multiple content of the same type.
• Content owners can complete their reviews using the Any or All review process, depending on what was established when the Owners were assigned. 

The following article describes a step-by-step guide outlining the review process for users who are assigned as owners to items in the Content Library. For more information on assigning owners and review cycles see Assigning owners and review cycles in the Content Library. For a visual guide, refer to the Academy course Content Library Owners and Reviews. 

Content owners are assigned to Q&A pairs and files in the Content Library. They are responsible for ensuring that the content is accurate and up-to-date on a cyclical basis that is determined by the review cycle. This is a great way to keep your content fresh and up-to-date.

Locating your review items

You can find the content which requires your review in either My Work or at Content Library > Review tab > My Content.

Locating your review items using My Work

1. Go to the My Work page. All of your tasks are listed, with overdue items at the top by due date.
2. Select the filters you want to see the content you want to review.
3. Click the item to display it in the Content Library.

Locating your review items using the Content Library

Go to the Content Library > Review tab > My Content.

Editing Q&A Pairs

Based on your team's specific Content Management process, you might be updating Q&A pairs based on:

• Grammar
• Accuracy
• Updated information
• Compliance reviews
• Editing styles
• Editing metadata
• Updating the review process (Any/All)
• Attaching files

You can edit Q&A pairs by using the Q&A Pair Review window or the icons on the content card itself.
Note: Content owners can edit only the Q&A pairs they own.

Editing Q&A pairs using the Q&A Pair Review window

1. Click Edit on the content card.
   
2. Review the content and make your changes.
   
3. Click Save.
4. When you are finished with the review, click Complete Review.

Editing Q&A pairs from the content card

1. Click the icons and review/edit the information.
   
   1. Add and update owners
   2. Mark or unmark as a Favorite
   3. Flag or unflag the card
   4. See and add comments
   5. Edit the response
   6. Display the Properties pane with the card's properties
   7. Display the menu to display the Properties pane, cancel the review, display the activities for the item, or delete it
   8. Add or update the tags for it
2. When you are finished, click Complete Review.

Completing review cycles in the Content Library

Review the Activities for the content to see who approved it.
Note: If the content is locked for review in the Answer Library page, you can still edit the content if you are the content owner or an admin (with edit access) by clicking the Edit icon. However, you can edit only the content in review and not the actual content in the Content Library.

• Content owners can complete their reviews using the Any or All review process (based on what was selected during assignment).
  • Any: Any of the assigned owners can review the content and complete the review.
  • All: All of the assigned owners must review and approve the content before the review is complete.
• Depending on the Moderation preferences set up by your admin, the content is then moved to Moderation (if enabled), or directly to the Library (if Moderation is not enabled) for approval, the original content is retained, and further modifications are restricted.

There are many other capabilities to editing and organizing Q&A pairs, and it is up to your team to define what the owner's role will be in this.