Setting Up Offline Library Language Translation

Overview

You must have the Translation add-on, user level access to Organization Settings, and Answer Library backup enabled in order to use this feature. Contact support@responsive.io to access this feature or request enablement.

Offline language translation allows bulk translation of all Answer Library contents to the required languages using any third-party translation tools. See Setting up and using Content Library language translation for more information.

Bulk Translating Content Offline

Go to Organization Settings > Content Library > Backup and click Generate New.
Select Excel (xlsx) from the Export Type drop-down list, select the fields you want included, then click Next.
Apply the search filters as necessary, then click Generate Backup.
Once the file is generated, hover over the Action column and click Download. The zipped file will be downloaded to your local machine.
Open the file and delete all columns except ID, Question, AlternateQuestions and Answers.
Using any third-party software/tool, translate the content to the desired language (Russian, for example).
In the downloaded Excel file, create 3 new columns (in addition to the columns mentioned in Step 5): Question, Alternate Question, and Answers in the translated language.
From the Content Library, click New Content and select import File. The Upload Document page appears.
Click Upload Standard Templates. The Upload Standard Template pop-up appears.
Click Upload from local drive to browse and add a file.
Once the file is uploaded, the Upload Document page displays. Map each column to a field name as follows:

Column A ID To Link Content

Column F Question

Column G Alternate Questions

Column H Answer Column
Click Save, then click Next.
Note: If moderation is enabled, the content will be sent for moderation and will display the same in the Content Library.
- To view the related content from the Content Library, click Linked Answer from the content card. All linked contents (original content and translated contents), along with the language in which it is translated (such as German or Russian) will be displayed.
- Click the link to go to the original Q&A pair.