Setting Up Offline Library Language Translation

Overview

You must have the Translation Add On, user level access to Organization Settings, and Answer Library back up enabled in order to use this feature. Contact your account manager, or accountmanagers@responsive.io to discuss enabling these features if needed.

Offline language translation allows bulk translation of all Answer Library contents to the required languages using any third-party translation tools. See Setting Up Library Language Translation for more information on translating content.

Select the applicable tab for your edition of Responsive.

Bulk Translating Content Offline
1. Go to Organization Settings > Content Library > Backup, then click Generate New.
2. Select Excel (xlsx) from the Export Type drop-down list and click Next.
3. Select the fields you want included, then click Generate.
4. Once the file is generated, click Download. The zipped file will be downloaded to your local machine.
5. Open the file and delete all columns except ID, Question, Alternate Questions and Answers.
6. Using any third-party software/tool, translate the content to the desired language (Russian, for example).
7. In the downloaded Excel file, create 3 new columns: Question, Alternate Question, and Answers in the translated language. These columns are in addition to the columns mentioned in Step 5.
8. From the Content Library, click New Content and select import File. The Upload Document page appears.
9. Click Upload Standard Templates. The Upload Standard Template pop-up appears.
10. Click Upload from local drive to browse and add a file.
11. Once the file is uploaded, the Upload Document page will display.
  Map each column to a field name as follows:
  
  Column A ID To Link Content
  
  Column F Question
  
  Column G Alternate Questions
  
  Column H Answer Column
12. Click Save, then click Next.
  Note: If moderation is enabled, the content will be sent for moderation and will display the same in the Content Library.
  - To view the related content from the Content Library, click Linked Answer from the content card. All linked contents (original content and translated contents), along with the language in which it is translated (such as German or Russian) will be displayed.
  - Click the link to go to the original Q&A pair.
Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

Bulk Translating Content Offline
1. Go to Organization Settings > Content Library > Backup, then click Generate New.
2. Select Excel (xlsx) from the Export Type drop-down list and click Next.
3. Select the fields you want included, then click Generate.
4. Once the file is generated, click Download. The zipped file will be downloaded to your local machine.
5. Open the file and delete all columns except ID, Question, Alternate Questions and Answers.
6. Using any third-party software/tool, translate the content to the desired language (Russian, for example).
7. In the downloaded Excel file, create 3 new columns: Question, Alternate Question, and Answers in the translated language. These columns are in addition to the columns mentioned in Step 5.
8. From the Content Library, click New Content and select import File. The Upload Document page appears.
9. Click Upload Standard Templates. The Upload Standard Template pop-up appears.
10. Click Upload from local drive to browse and add a file.
11. Once the file is uploaded, the Upload Document page will display.
  Map each column to a field name as follows:
  
  Column A ID To Link Content
  
  Column F Question
  
  Column G Alternate Questions
  
  Column H Answer Column
12. Click Save, then click Next.
  Note: If moderation is enabled, the content will be sent for moderation and will display the same in the Content Library.
  - To view the related content from the Content Library, click Linked Answer from the content card. All linked contents (original content and translated contents), along with the language in which it is translated (such as German or Russian) will be displayed.
  - Click the link to go to the original Q&A pair.