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Managing Related Content in the Content Library

Overview

Responsive allows you to associate Library Q&A pairs with other pairs so you can, for example, relate similar pairs. When someone changes one of the pairs, Responsive can notify you so you can update the others as needed.

The translations of Q&A pairs are related automatically.

With Related Content, Q&A pairs have an intransitive relationship. If A is associated with B, and B is associated with C, A is not associated with C unless you explicitly create that association. With Related Content, you can have chain relationships and parent-child relationships.

  • Responsive currently offers Linked Content, which is similar to Related Content except that the relationships between Q&A pairs are transitive. If A is associated with B, and B is associated with C, A is automatically associated with C.
  • Related Content and Linked Content are mutually exclusive, and Linked Content is being grandfathered. If you have Linked Content and would like to migrate to Related Content, contact support@responsive.io. The migration takes about 20 minutes and will be performed outside business hours.

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You want to relate all the Q&A pairs that discuss the technical details of one of your products.

Select the applicable tab for your edition of Responsive.

  • Relating Q&A Pairs

    1. Find the Q&A pair you want to relate with another pair and click to expand it. Click the Menu and select Relate To.
    2. Any content already related to this Q&A pair appears on the Related Content tab. If none exists, you click + Add Related Content to set up the relationship.
    3. Find the Q&A pairs you want to relate to the original pair.
      • You may need to perform a search to find the ones you want.
      • Turn on the Show content in Moderation/Review toggle to include content in Moderation or Review.
    4. Check the boxes of the content you want to relate to the original item, then click Relate. The content appears in the right-hand pane on the Related Content tab.

    Un-Relating Content

    1. Find the item you want to remove association with, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Broken Link icon to un-relate the content.

    Subscribing to Related Content

    You can set up a subscription so you will receive notifications whenever changes are made to a related Q&A pair.

    Note: You must be an owner of the Q&A pair to receive notifications when related Q&A pairs have been changed. You do not need to be an owner of the related Q&A pairs.

    1. Find the item you want to subscribe to, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Subscribe icon.
    3. Turn on the Subscribe toggle and click Save.

      Note: If the content you subscribed to has been changed and you are the owner, you will see the subscribed icon with a badge indicating the number of updated items.

  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

    Relating Q&A Pairs

    1. Find the Q&A pair you want to relate with another pair and click to expand it. Click the Menu and select Relate To.
    2. Any content already related to this Q&A pair appears on the Related Content tab. If none exists, you click + Add Related Content to set up the relationship.
    3. Find the Q&A pairs you want to relate to the original pair.
      • You may need to perform a search to find the ones you want.
      • Turn on the Show content in Moderation/Review toggle to include content in Moderation or Review.
    4. Check the boxes of the content you want to relate to the original item, then click Relate. The content appears in the right-hand pane on the Related Content tab.

    Un-Relating Content

    1. Find the item you want to remove association with, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Broken Link icon to un-relate the content.

    Subscribing to Related Content

    You can set up a subscription so you will receive notifications whenever changes are made to a related Q&A pair.

    Note: You must be an owner of the Q&A pair to receive notifications when related Q&A pairs have been changed. You do not need to be an owner of the related Q&A pairs.

    1. Find the item you want to subscribe to, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Subscribe icon.
    3. Turn on the Subscribe toggle and click Save.

      If the content you subscribed to has been changed and you are the owner, you will see the subscribed icon with a badge indicating the number of updated items.

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