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Managing related content in the Content Library

Overview

You can associate Library Q&A pairs with other pairs so you can, for example, relate similar pairs. When someone changes one of the pairs, Responsive can notify you so you can update the others as needed.

The translations of Q&A pairs are related automatically.

With related content, Q&A pairs have an intransitive relationship. If A is associated with B, and B is associated with C, A is not associated with C unless you explicitly create that association. With Related Content, you can have chain relationships and parent-child relationships.

  • Responsive currently offers Linked Content, which is similar to Related Content except that the relationships between Q&A pairs are transitive. If A is associated with B, and B is associated with C, A is automatically associated with C.
  • Related Content and Linked Content are mutually exclusive, and Linked Content is being grandfathered. If you have Linked Content and would like to migrate to Related Content, contact support@responsive.io. The migration takes about 20 minutes and will be performed outside business hours.

Linked-Related_Content_Graphic.jpg

You want to relate all the Q&A pairs that discuss the technical details of one of your products.

Select the applicable tab for your edition of Responsive.

  • Relating Q&A Pairs in the Content Library

    1. On the document or Q&A pair, click the More Options menu and select Relate To.
    2. The Related Content tab appears displaying any existing related content. Click + Add Related Content.
    3. Find the Q&A pairs you want to relate to the original pair. You may need to perform a search to find the ones you want.
      • You can use the advanced search feature to find content.
        • Click the Filter icon to see the available filters, including tags, collections, star rating, and more.
        • Click + Add Filter to see more options.
        • Click Apply once you've entered all your criteria.
      • Turn on the Show content in Moderation/Review toggle to include content in Moderation or Review.
    4. Click Related Content or View Properties to see any content related to the pair you found in the advanced search and to see its properties.
    5. Select the checkbox for the pair(s) you want to relate to the original and click Relate.

      The pair(s) will be related and appear on the Related Content tab for the original pair.

    Subscribing to related content

    You can set up a subscription so you will receive notifications whenever changes are made to a related Q&A pair.

    1. Find the item you want to subscribe to, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Subscribe icon.
    3. Turn on the Subscribe toggle and click Save.
      • You must be an owner of the Q&A pair to receive notifications when related Q&A pairs have been changed. You do not need to be an owner of the related Q&A pairs.
      • If the content you subscribed to has been changed and you are the owner, the Subscribed icon will have a badge indicating the number of updated items.

    Un-relating content

    1. Find the item you want to remove association with, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Broken link  icon.

  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

    Relating Q&A Pairs in the Content Library

    1. On the document or Q&A pair, click the More Options menu and select Relate To.
    2. The Related Content tab appears displaying any existing related content. Click + Add Related Content.
    3. Find the Q&A pairs you want to relate to the original pair. You may need to perform a search to find the ones you want.
      • You can use the advanced search feature to find content.
        • Click the Filter icon to see the available filters, including tags, collections, star rating, and more.
        • Click + Add Filter to see more options.
        • Click Apply once you've entered all your criteria.
      • Turn on the Show content in Moderation/Review toggle to include content in Moderation or Review.
    4. Click Related Content or View Properties to see any content related to the pair you found in the advanced search and to see its properties.
    5. Select the checkbox for the pair(s) you want to relate to the original and click Relate.

      The pair(s) will be related and appear on the Related Content tab for the original pair.

    Subscribing to related content

    You can set up a subscription so you will receive notifications whenever changes are made to a related Q&A pair.

    1. Find the item you want to subscribe to, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Subscribe icon.
    3. Turn on the Subscribe toggle and click Save.
      • You must be an owner of the Q&A pair to receive notifications when related Q&A pairs have been changed. You do not need to be an owner of the related Q&A pairs.
      • If the content you subscribed to has been changed and you are the owner, the Subscribed icon will have a badge indicating the number of updated items.

    Un-relating content

    1. Find the item you want to remove association with, then click Related Content to display the Related Content tab in the right-hand pane.
    2. Click the Broken link  icon.

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