Reassigning content to the correct reviewers

Overview

Content in the Library can be reassigned to owners as needed. Content may need to be reassigned to new owners for review if:

• The wrong person was originally assigned
• The person to whom it was assigned has left the organization or is in a new role
• There are multiple owners for a segment of content and the work needs to be spread out more evenly

Depending on the review cycle and the current status of a content, the process to reassign an owner can change.

If the owner is not an Admin they will need to @ mention the Admin or Content Manager on the item, letting them know that the content should be reassigned to another owner. You may want to create a tag in Organization Settings to mark content that should be reassigned.

Select the applicable tab for your edition of Responsive.

• Standard review process

  With the standard review process, the review date on content has not expired. The existing owner can reassign to another reviewer regardless of their role, even if they only have Team Member access or an equally restrictive custom role. As the current owner, they can reassign a content to another individual.

  In this situation, to reassign an owner on a single content, follow the steps below:

  1. Select a content, then click Edit.
  2. From the editor pop-up, scroll down to the Owners field. Click the X to remove an owner, then type in a user’s name to add them as an owner instead. You can also click a suggested owner to add that person.
     Note: As an alternative, users can use the comments feature on a content to @ mention the Admin and let them know who the correct owner should be for that content. The Admin can then reassign accordingly.
  3. Click Save.

  Watch the short video below to see how:

  

  Reassigning Owners in Bulk for the Standard Review Process

  1. Select the checkboxes for the content you want to change. Click the Menu icon, then choose Add or Remove, depending on whether you want to add owners or remove existing ones.
  2. Enter the names of the users or teams you want to add or remove as owners. Click Update.

  Watch the short video below to see how:

  

   

  Reassigning owners when content is locked for review

  Sometimes content is locked for review because an on-demand review was scheduled, or the review date in the standard review process has expired. It will appear on the Review page, or it will be labeled on the Library page.

  

  Note: On-Demand content reviews can also be used after reassigning owners in the Library.

• Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

  Standard review process

  • With the standard review process, the review date on content has not expired. The existing owner can reassign to another reviewer regardless of their role, even if they only have Team Member access or an equally restrictive custom role. As the current owner, they can reassign a content to another individual.

    In this situation, to reassign an owner on a single content, follow the steps below:

    1. Select a content, then click Edit.
    2. From the editor pop-up, scroll down to the Owners field. Click the X to remove an owner, then type in a user’s name to add them as an owner instead. You can also click a suggested owner to add that person.
       Note: As an alternative, users can use the comments feature on a content to @ mention the Admin and let them know who the correct owner should be for that content. The Admin can then reassign accordingly.
    3. Click Save.

    Watch the short video below to see how:

    

    Reassigning owners in bulk for the standard review process

    1. Select the checkboxes for the content you want to change. Click the Menu icon, then choose Add or Remove, depending on whether you want to add owners or remove existing ones.
    2. Enter the names of the users or teams you want to add or remove as owners. Click Update.

    Watch the short video below to see how:

    

     

    Reassigning Owners When Content is Locked for Review

    Sometimes content is locked for review because an on-demand review was scheduled, or the review date in the standard review process has expired. It will appear on the Review page, or it will be labeled on the Library page.

    

  Note: On-Demand content reviews can also be used after reassigning owners in the Answer Library.