Overview
Clearing your cache and refreshing your browser can alleviate issues you may be encountering in Responsive.
Here are some common issues that clearing your cache can fix:
- Login issues
- System features or navigation buttons not visible
- New release features do not appear
- Images not populating (broken link appears)
Select the applicable tab for your edition of Responsive.
-
Clearing Your Browser Cache
You can quickly clear your browser's cache using these shortcut keys:
- Chrome & Firefox
- Windows - CTRL + F5
- MacOS - Command + Shift + R
- Safari
- Command + Option + E
- Microsoft Edge
- CTRL + Shift + Delete > Temporary Services and Files > Delete
In addition to clearing your cache, other best practices include:
- Ensure that you're working in an updated version of a Chrome browser.
Note: Responsive is optimized for Chrome and is fully compatible with Edge Chromium, so you do not need to use it in Compatibility mode. - Only log into Responsive from one browser or tab.
If these quick fixes do not resolve your issue, contact our Support team for further assistance.
- Chrome & Firefox
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Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.
Clearing Your Browser Cache
You can quickly clear your browser's cache using these shortcut keys:
- Chrome & Firefox
- Windows - CTRL + F5
- MacOS - Command + Shift + R
- Safari
- Command + Option + E
- Microsoft Edge
- CTRL + Shift + Delete > Temporary Services and Files > Delete
In addition to clearing your cache, other best practices include:
- Ensure that you're working in an updated version of a Chrome browser.
Note: Responsive is optimized for Chrome and is fully compatible with Edge Chromium, so you do not need to use it in Compatibility mode. - Only log into Responsive from one browser or tab.
If these quick fixes do not resolve your issue, contact our Support team for further assistance.
- Chrome & Firefox