Content Library review

Overview

Your Content Library contains Q&A Pairs, documents, sections, and catalogs that must be periodically reviewed for accuracy by their content owners. Reviews can be scheduled or on-demand.

Select the applicable tab for your edition of Responsive.

• The content that need to be reviewed appears on the Review tab.

  

  To see it, hover over the icons on the left side of the page, and then click Review.

  

  You can see the items for your review by clicking All Content/My Content toggle. You can then click the menu to filter by due date.

  

  Click Read More to expand the text on the card. If it is a Q&A pair, click the pencil icon to edit it. If it is a document, you can edit in Word, Excel, PowerPoint, Google Docs, Google Sheets, or Google Presentations, as appropriate. When you are finished, click Complete Review.

  Note: If you do not have edit permission, you can only copy the content.

  Bulk actions

  You can review and update multiple cards in bulk.  To perform the same actions on multiple cards, select one or more checkboxes, or click Select All. Click through the following walkthrough for details:
  
  

  
  
  Note: For more information about bulk actions, see Applying bulk changes to content in the Content Library.

  You can then:

  • Add or change the tags, privacy settings, and owners quickly by clicking the corresponding icon.
  • Use the More options menu perform actions such as update moderators (Q&A Pair, Documents), perform advanced bulk updates (for example, changing the metadata, moderators, favorites, review dates, review process, privacy settings, and response headers for the selected cards), search the cards and replace text in them, format the content, delete the selected cards, Bulk Download (Documents), and format content (Q&A Pairs).
  • Click Complete Review to complete the review for the selected cards.
    
    
  
  

  View Properties pane

  The View Properties pane displays on the right-hand side of the page.

  

  The View Properties tab is displayed by default. Click > to scroll through the other tabs, which are:

  • Comments: See and add comments to the card
  • Linked Answers: See and add linked answers for the card

  Click icon to close the pane and to open it in a new window.

  All content/My content toggle

  Content on each tab can be filtered to display either content awaiting review by the user in the My Content view, or all content in the All Content view.
  You can drill down the list to view content specific to a user by clicking All Content, then clicking the count beside the user.
  You can use the Search to find users, and the Sorting options to sort the user list to suit your preference.
  
  Click the My Content to filter the view based on the content’s due date.
  
  
  Reviews appear in the content's activities.
  
  
  

• Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

  The content that need to be reviewed appears on the Review tab.

  

  To see it, hover over the icons on the left side of the page, and then click Review.

  

  You can see the items for your review by clicking All Content/My Content toggle. You can then click the menu to filter by due date.

  

  Click Read More to expand the text on the card. If it is a Q&A pair, click the pencil icon to edit it. If it is a document, you can edit in Word, Excel, PowerPoint, Google Docs, Google Sheets, or Google Presentations, as appropriate. When you are finished, click Complete Review.

  Note: If you do not have edit permission, you can only copy the content.

  Bulk actions

  You can review and update multiple cards in bulk.  To perform the same actions on multiple cards, select one or more checkboxes, or click Select All. Click through the following walkthrough for details:
  
  

  
  
  Note: For more information about bulk actions, see Applying bulk changes to content in the Content Library.

  You can then:

  • Add or change the tags, privacy settings, and owners quickly by clicking the corresponding icon.
  • Use the More options menu perform actions such as update moderators (Q&A Pair, Documents), perform advanced bulk updates (for example, changing the metadata, moderators, favorites, review dates, review process, privacy settings, and response headers for the selected cards), search the cards and replace text in them, format the content, delete the selected cards, Bulk Download (Documents), and format content (Q&A Pairs).
  • Click Complete Review to complete the review for the selected cards.
    
    

  
  View Properties pane

  The View Properties pane displays on the right-hand side of the page.

  

  The View Properties tab is displayed by default. Click > to scroll through the other tabs, which are:

  • Comments: See and add comments to the card
  • Linked Answers: See and add linked answers for the card

  Click icon to close the pane and to open it in a new window.

  All content/My content toggle

  • Content on each tab can be filtered to display either content awaiting review by the user in the My Content view, or all content in the All Content view.
  • You can drill down the list to view content specific to a user by clicking All Content, then clicking the count beside the user.
  • You can use the Search to find users, and the Sorting options to sort the user list to suit your preference.
    
  • Click the My Content to filter the view based on the content’s due date.
    
    
    Reviews appear in the content's activities.