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Cloning Q&A Pairs

Overview

You can clone Q&A pairs from the Library and Moderation pages, allowing you to create a quick baseline to modify contents when creating similar records in your Content Library.

You can not bulk clone Q&A pairs.

For example, if you have a Q&A pair template populated for Product A which includes owners, tags, custom fields, star rating, and more, and you want to create a similar Q&A pair with all or the same metadata designations for Product B but modify the answer to reflect Product B's solution, you can simply clone the Q&A pair template for Product A and make the necessary change to the answer. This method saves time and reduces the amount of clicks it takes to create new content from a single existing record in the Answer Library..

Permissions

You must have Admin privileges to clone Q&A pairs.

Select the applicable tab for your edition of Responsive.

  • Cloning Q&A Pairs from the Content Library

    To clone Q&A pair from the Content Library, follow the steps below:

    1. From the Content Library, click on the menu icon for the Q&A pair to be cloned. Select Clone.

    Content Library - Menu with Clone highlighted.png

    Make any changes that are needed, and click Clone.

    Clone Q&A Pair Details.png

     

    Cloning Q&A Pairs from Answer Library Moderation

    To clone Q&A pair from the Content Library Moderation page, you can follow the steps below:

    1.  Click on the menu for the Q&A pair to be cloned.

    Clone Q&A Pair in Moderation Menu Highlighted.png

     

    1. Make any required edits and click Clone.

    Clone Q&A Pair in Moderation Details.png 
     

  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or accountmanagers@responsive.io, for more details.

    Cloning Q&A Pairs from the Content Library

    To clone Q&A pair from the Content Library, follow the steps below:

    1. From the Content Library, click on the menu icon for the Q&A pair to be cloned. Select Clone.

    Content Library - Menu with Clone highlighted.png

    Make any changes that are needed, and click Clone.

    Clone Q&A Pair Details.png

     

    Cloning Q&A Pairs from Answer Library Moderation

    To clone Q&A pair from the Content Library Moderation page, you can follow the steps below:

    1.  Click on the menu for the Q&A pair to be cloned.

    Clone Q&A Pair in Moderation Menu Highlighted.png

     

    1. Make any required edits and click Clone.

    Clone Q&A Pair in Moderation Details.png 
     

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