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Bring Your Own Key (BYOK)


This feature must be enabled prior to use. Contact your account manager, or, to enable it.

Responsive is committed to keeping your data safe. We use the robust security and key management controls provided by Amazon Web Services (AWS) to protect the information of all our customers.

For customers who want additional security, Responsive allows customers to provide their own encryption key if they have an account with AWS Key Management Service (KMS). Bring Your Own Key (BYOK) functionality takes an encryption key generated from AWS KMS and uses it to encrypt:

  • Answer Library answers
  • Files in the Document Library
  • Section templates
  • Project answers and section descriptions
  • Clarifications
  • Activities
  • Response templates
  • Any files
  • Attachments


Where can a validated key be made invalid?

In AWS KMS. The key can be denied, or it can be given an expiration date.

What happens if the key is made invalid?

Data and files cannot be viewed in the Answer Library, Document Library, section templates, projects, and response templates.

What happens if the data has been encrypted and the key is changed in the Organization Settings?

The Answer Library and Document Library will be unavailable. The recommendation panel will not display recommendations, and the Auto-Respond feature will be unavailable.

Can I delete a validated and submitted key?

Not at this time.

Select the applicable tab for your edition of Responsive.

  • Setting Up BYOK

    1. Go to Organization Settings > Security > Bring Your Own Key.
    2. Navigate to AWS and use the KMS feature as described in the Amazon documentation to generate your encryption key.
    3. Enter your key in the Enter Key ID field, then click Validate Key.
      Note: The button will only be enabled if the key is a valid key.
    4. After the key has been validated, click Submit.
  • Essentials features are subscription-based and may not be available for all users. Contact your account manager, or, for more details.

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