Using Ask

Overview

Ask is available as an add-on. Want to get a demo? Contact the Customer Success Team, or customersuccess@responsive.io, to enable it.

Ask helps you answer ad hoc questions and craft responses to proposals, emails and more with speed, quality, and confidence.

• It uses advanced Responsive AI in Q&A-style conversations to enable any authorized users in your organization to access the full amount of your trusted content.
• You can also program Ask to search external sites (such as your organization's help center) to help you generate meaningful responses.
• You can filter specific source content when generating responses and clear source citations are provided for each one.
• It's conveniently available as both a desktop app and from within the Responsive platform.

Field teams can quickly and confidently answer ad hoc questions from customers and prospects. You can generate responses that come from your trusted content with clear source citations.

Navigating Ask

1. Click to close the Ask window.
2. Click to open the chat in a new window.
3. Click to ask a new question.
4. Click to see previous conversations (old chats). Conversations are stored for 90 days.
5. The question you asked.
6. The answer generated by AI Assistant. If AI Assistant used a Q&A pair to craft the response, any attachments associated with that pair will be included.
7. Click to copy the answer.
8. Show or hide the source used by AI Assistant to craft the answer.
9. Enter a new question.

AI Assistant crafts responses based on the following:

1. If the question matches content in the Content Library, that answer is returned.
2. If the question is similar to content in the Content Library, the tool will generate an answer based on that content.
3. If there are no answers in the Content Library, the tool will return an answer generated from white-listed domain URLs.
   Note: If you white list the Responsive Help Center URL (help.responsive.io), the tool will search it when generating answers.

Using Ask

1. Click Ask at the top of any page in Responsive.
   
2. Enter your question in the window and click the arrow.
   
   The tool provides the response.
   Note: It's very important that you check the responses to make sure they are accurate.
   
3. Click to copy the response, along with any attachments if the source was a Q&A pair with those attachments.
4. Click to enter a new chat question, or enter it in the field at the bottom of the window.

Click the video below for a quick walkthrough.

Installing Ask

You can download Ask so you can use it when you are not logged in to Responsive. The instructions differ based on the browser you're using.

Google Chrome

1. With the Ask window open, click to open it in a new browser window.
2. Click in your browser bar. When prompted to install the app, click Install.
   
3. Ask is now included in your apps and you can pin it to the taskbar (optional).

Microsoft Bing

1. With the Ask window open, click to open it in a new browser window.
2. Click in your browser bar.
   
3. When prompted to install the app, click Install.
   
4. Ask is now included in your apps. Customize how you want to access it, then click Allow.
   

Click the video below for a quick walkthrough:

Setting Up Ask

1. Go to Organization Settings > Responsive AI > Preferences and turn the Responsive AI toggle on.
   
2. Turn on the External Sites to Search (Ask only) toggle and enter up to 10 domain URLs you want the tool to search when providing material for the generated response. Make sure to enter help.responsive.io as one of the URLs if you want the tool to search the Responsive Help Center.
   Note: Ask can only read and use publicly accessible pages. It cannot access pages that require a user to be authenticated.
   

Click in the video below for a quick walkthrough.