Using AI Draft

AI Draft uses advanced Responsive AI to scan all of your trusted content to create a first draft of an RFP, questionnaire, and other responses in minutes. AI Draft improves response accuracy and reduces errors and allows you to personalize responses with desired language, tone and voice for consistency across all responses. This functionality was previously called ‘Bulk Respond’ when it was in beta and is now named ‘AI Draft’.

Use case: When a response manager has a number of frequently asked questions and needs to answer them quickly and accurately.

To use AI Draft, you must have enabled AI Assistant.

Select the applicable tab for your edition of Responsive.

Enabling AI Assistant

In Organization Settings, select Responsive AI. Click the toggle to enable AI Assistant.

Enter the instance name, the commands you want your users to be able to use, and any instructions you want to use to guide how the application should respond. Click Auto-Complete Sentence if AI Assistant should automatically complete sentences while the user is typing.

Generating Responses

Note: You cannot use this process for any sections that have been completely answered or are in Completed status. If there are answered and unanswered questions in a selected section, the process will bypass any answered questions.
1. Go to the Sections page and click AI Draft.
2. Select the sections or questions you want to include.
  - Click the Section checkbox at the top to select all the sections.
    Note: If the section has been completely answered, or is marked Completed, you cannot select the checkbox.
  - You can click the Switch to legacy Auto Respond link to return to the old Auto Respond process.
3. Click Next.
4. Specify the AI instructions you want to use to define the responses generated. Some examples include:
  - Context: I want to respond to vendor security questionnaires from our customers and buyers
  - Objective: Answer the questions directly, accurately and completely on behalf of Responsive. Customers and buyers should be able to effectively evaluate Responsive’s security posture based on the responses
  - Style: Follow the writing style of a SaaS security expert who answers the questions directly, with as many technical details as possible without being overly verbose
  - Tone: Informative
  - Audience: Customers, buyers, vendor risk assessment experts, compliance teams, and legal teams that are evaluating Responsive
  - Response: Keep it concise and direct, with sufficient details
5. Use the filters, tags, languages, and custom fields to narrow down the Content Library sources the AI should use to craft the responses.
6. Click Generate Responses.
- Depending on the number of responses being generated, the process may take a few minutes. You can minimize the window so you can work on other tasks, if necessary.
- You must have permission to update answers other than your own in order to generate responses.
A loading screen will appear, and then the AI Draft: Review Answers page will be displayed. As the process runs, it will begin being populated with responses.
1. The metrics from the process appear at the top of the page. Hover over the information icon for details:
- Percent Completion: the status of the process
- Sections: the total number of sections on which the process was run
- Answer Found: when the Content Library contained an exact match or the information found was sufficiently similar to the question for the AI to generate a complete and accurate response
- Answer Not Found: when the AI could not generate an answer from the Content Library, either due to a lack of relevant content or an inability to find suitable matches
- Partial Answer Found: when the process found multiple types of answers (e.g., two rich text answers or a combination of a drop-down and a rich text answer) in the Content Library but the AI can only provide a response for one of the answer types
1. Minimize and close icons. If you close the process, any responses in Pending status will be discarded. Any applied responses cannot be undone.
2. Expand all: Click to see expand the questions and responses.
3. Click a checkbox to select the response for review, or click the checkbox in the header to select all the responses in that section
4. Status:
- Pending: the generated responses need to be reviewed and applied. If you close the window, any pending responses will be discarded.
- Applied: the responses have been applied to the project, including any added tags, flags, etc.
1. Flag: add or change a flag
2. Source: how the answer was created
3. The response to be reviewed
4. References: information used to generate the answer. Click the reference to display it.
5. Tags: click to add or change a tag
6. Click Discard to delete the generated answer or click Apply to apply it
7. Click the section name to see the responses generated for that section.
Reviewing and Applying Responses
1. Select the checkboxes of the responses you want to review. You can:
  - Bulk update the tags or flags of those responses, or you can discard or apply the generated responses for them.
    Note: If you discard the responses, those questions in the project will not be updated. If you apply the answers, they will. If you apply answers, you cannot undo them.
  - Add or remove tags and flags by clicking the appropriate button and then selecting the tag or flag as usual.
  - Click on a response to see the references used to generate it. Add tags or flags, or discard or apply the individual response.
When you are finished reviewing and applying responses, click the X at the top of the page to close it. Any responses that you have not applied will be discarded.
Enabling AI Assistant

In Organization Settings, select Responsive AI. Click the toggle to enable AI Assistant.

Enter the instance name, the commands you want your users to be able to use, and any instructions you want to use to guide how the application should respond. Click Auto-Complete Sentence if AI Assistant should automatically complete sentences while the user is typing.

Generating Responses

Note: You cannot use this process for any sections that have been completely answered or are in Completed status. If there are answered and unanswered questions in a selected section, the process will bypass any answered questions.
1. Go to the Sections page and click AI Draft.
2. Select the sections or questions you want to include.
  - Click the Section checkbox at the top to select all the sections.
    Note: If the section has been completely answered, or is marked Completed, you cannot select the checkbox.
  - You can click the Switch to legacy Auto Respond link to return to the old Auto Respond process.
3. Click Next.
4. Specify the AI instructions you want to use to define the responses generated. Some examples include:
  - Context: I want to respond to vendor security questionnaires from our customers and buyers
  - Objective: Answer the questions directly, accurately and completely on behalf of Responsive. Customers and buyers should be able to effectively evaluate Responsive’s security posture based on the responses
  - Style: Follow the writing style of a SaaS security expert who answers the questions directly, with as many technical details as possible without being overly verbose
  - Tone: Informative
  - Audience: Customers, buyers, vendor risk assessment experts, compliance teams, and legal teams that are evaluating Responsive
  - Response: Keep it concise and direct, with sufficient details
5. Use the filters, tags, languages, and custom fields to narrow down the Content Library sources the AI should use to craft the responses.
6. Click Generate Responses.
- Depending on the number of responses being generated, the process may take a few minutes. You can minimize the window so you can work on other tasks, if necessary.
- You must have permission to update answers other than your own in order to generate responses.
A loading screen will appear, and then the AI Draft: Review Answers page will be displayed. As the process runs, it will begin being populated with responses.
1. The metrics from the process appear at the top of the page. Hover over the information icon for details:
- Percent Completion: the status of the process
- Sections: the total number of sections on which the process was run
- Answer Found: when the Content Library contained an exact match or the information found was sufficiently similar to the question for the AI to generate a complete and accurate response
- Answer Not Found: when the AI could not generate an answer from the Content Library, either due to a lack of relevant content or an inability to find suitable matches
- Partial Answer Found: when the process found multiple types of answers (e.g., two rich text answers or a combination of a drop-down and a rich text answer) in the Content Library but the AI can only provide a response for one of the answer types
1. Minimize and close icons. If you close the process, any responses in Pending status will be discarded. Any applied responses cannot be undone.
2. Expand all: Click to see expand the questions and responses.
3. Click a checkbox to select the response for review, or click the checkbox in the header to select all the responses in that section
4. Status:
- Pending: the generated responses need to be reviewed and applied. If you close the window, any pending responses will be discarded.
- Applied: the responses have been applied to the project, including any added tags, flags, etc.
1. Flag: add or change a flag
2. Source: how the answer was created
3. The response to be reviewed
4. References: information used to generate the answer. Click the reference to display it.
5. Tags: click to add or change a tag
6. Click Discard to delete the generated answer or click Apply to apply it
7. Click the section name to see the responses generated for that section.
Reviewing and Applying Responses
1. Select the checkboxes of the responses you want to review. You can:
  - Bulk update the tags or flags of those responses, or you can discard or apply the generated responses for them.
    Note: If you discard the responses, those questions in the project will not be updated. If you apply the answers, they will. If you apply answers, you cannot undo them.
  - Add or remove tags and flags by clicking the appropriate button and then selecting the tag or flag as usual.
  - Click on a response to see the references used to generate it. Add tags or flags, or discard or apply the individual response.
When you are finished reviewing and applying responses, click the X at the top of the page to close it. Any responses that you have not applied will be discarded.