Overview
Star ratings help prioritize the order of question and answer recommendations (Q&A pairs) and content while responding to questionnaires. They optimize content, ensuring strong recommendations are presented first and reducing/removing weak recommendations. Star ratings can be updated by editing Q&A pairs in the Recommendation Engine at the question level, and within the Content Library.
For more information on star ratings and other ways you can improve your recommendations, review the Academy courses on Improving Search Results and Recommendations and Editing Individual Q&A Pairs in the Content Library.
To assign greater favorability to questions and answers in the Recommendation Engine, or to devalue questions and answers so they are not available via the default Recommendation Engine. However, users can still find 0 star rating content via search.
Permissions
Only Admins and Content Owners can edit star ratings.
Applying star ratings to Q&A Pairs in projects
- Go to the Section List within a project and select a question. The Recommendation Engine appears in the right-hand pane.
- Hover over the More Options menu associated with the Q&A pair and click Edit.
- Expand the Metadata section and click on the star rating to apply it, then click Save.