FAQs
Q: Is AI Assistant native to Responsive, or is it an external service?
A: Currently, AI Assistant is an external service. We are using Azure OpenAI’s GPT API for our generative AI/GPT Assistant features.
Q: Is Responsive adding ChatGPT to Responsive’s Response Management platform?
A: No. Responsive is bringing Azure OpenAI’s generative AI capabilities via Azure OpenAI’s GPT technology to Responsive’s response management platform. ChatGPT is a chatbot application built by Azure OpenAI using GPT technology.
Q: How is Responsive’s AI Assistant different from ChatGPT?
A: ChatGPT is a chatbot application built by Azure OpenAI, and is made available to the general public by Azure OpenAI.
Responsive’s AI Assistant is a writing assistance tool developed exclusively by Responsive and integrated into Responsive’s Response Management platform.
Responsive’s AI Assistant uses the same underlying technologies and large language model as ChatGPT, but it is distinct from ChatGPT. Data transmitted via Responsive's AI Assistant WILL NOT be used for training public facing language models by Azure OpenAI.
Q: Will our data be used to train the language models?
A: No. Privacy and security are critical for our customers and Responsive. Your data WILL NOT be used to train the machine learning models. Responsive has opted-out of Azure OpenAI using any data sent from Responsive to Azure OpenAI for training.
Q: What level of exposure and opportunity is presented via the ChatGPT interface to Responsive, and its subsequent incorporation into the open model, when users enter potentially commercially sensitive information to the open application?
A: None. ChatGPT is a specific chatbot application built by Azure OpenAI. Responsive is not integrating with ChatGPT.
We use Azure OpenAI’s private GPT API to build the AI Assistant features. The interactions between Responsive and Azure OpenAI are private, and we have opted out of any data transmitted from Responsive being used to further train the GPT models. Consequently, there is no chance of our customers' commercially sensitive data being exposed to the open model or the public.
Q: Is there a possibility of our content being exposed to other customers, or on the internet, via texts generated by this technology?
A: No. We do not use customer data to improve the machine learning models. The technology will never be used to generate future texts.
Q: Are there any privacy concerns with this technology?
A: No. Responsive does not pass any information about our customers or users, such as names and email addresses, to the machine learning model.
Q: Could the GPT technology generate misinformation?
A: Yes, it is possible. As with most machine learning models, it can produce inaccurate or misleading outputs. Users must carefully review the content and make the appropriate edits.
When using this technology, our customers agree to put users in the loop (human-in-the-loop). Users should be aware of the limitations of the system, and have access to any information needed to verify the outputs, and review the outputs before using it.