Overview
Contact support@responsive.io to access this feature or request enablement.
Responsive AI has expanded its response generation capabilities to include public-facing external websites. This allows AI Assistant, AI Draft, and Ask to provide more complete, helpful responses even when relevant content isn't available in your Content Library. Based on the similarity of your request to available content, Responsive AI decides whether to use your internal content, content from external resources, or a blend of both.
Responsive AI can:
- Reference up to 10 public-facing websites (configured in Organization Settings).
- Blend content from internal and external sources to generate more informative responses.
- Indicate when a response is based on an external site, including a clickable source URL.
Important: When you apply filters (such as Business Unit or region), Responsive AI ONLY uses the filtered internal content, not the external sources.
Supporting external sites in AI Assistant, AI Draft and Ask
- Go to Organization Settings > Responsive AI > Preferences.
- Scroll down and turn the External sites to search toggle on and enter up to 10 domain URLs you want the platform to search when providing material for generated responses.
- Ask can only read and use publicly accessible pages. It cannot access pages that require a user to be authenticated.
- Make sure to enter help.responsive.io as one of the URLs if you want the tool to search the Responsive Help Center.
Click the video below for a quick walkthrough.
Source information
Source indication
| Response Generation | Indication of source in AI Draft | Indication of source in AI Assistant |
|---|---|---|
| Direct match, response retrieved from the Content Library |
Content Library icon |
Answer Library |
| AI-generated response using Content Library |
AI Assistant |
AI Assistant and Answer Library |
| AI-generated response using both internal and external sources |
AI Assistant |
AI Assistant and Answer Library |
| AI-generated response using only external sites |
AI Assistant |
AI Assistant and Answer Library |
Source visibility
The source information is displayed when a response is generated.
- If an external site was used, the URL of the site is displayed. Click the URL to open it in a new browser tab.
- The platform doesn't preview or render external sites in-app.
This transparency helps you understand whether the information came from your internal content or trusted external sources.