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Content management

Content Library

  • Creating and using content reference tags Promoted article
  • Viewing obsolete content in the Content Library
  • Working with Content Library hierarchical tags
  • Bulk sharing Content Library content
  • Cloning Q&A pairs in the Content Library
  • Configuring and using the Content Library content score

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Moderation and review

  • Content Library Review
  • Setting up and using Content Library Moderation
  • Assigning owners and review cycles in the Content Library
  • Managing pending content reviews in the Content Library
  • Reassigning content to the correct reviewers
  • Canceling scheduled and on-demand content reviews

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Sections

  • Working with section templates in the Content Library
  • Creating and managing subsections
  • Managing section groups
  • Working with sections

Catalogs

  • Creating and managing catalogs
  • Creating and managing catalog structures

Collections

  • Creating and adding content to collections
  • Assigning collections to individual users in the Content Library
  • Using collections to create internal knowledge bases

Content management FAQs

  • Content Library hierarchical tags FAQs
  • My content in the Library is fine for this review cycle; do I still need to mark it as reviewed?
  • Understanding the different answer types
  • Keyboard shortcuts in Responsive
  • Why are my new Q&A pairs not saving to the Content Library?
  • Why do I need to save my formatting as a style guide for my response template?

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